Why Choose Us

Let's face it - you want the most for your money, and the only way to succeed is to learn from someone who has been there. Would you buy a car from a salesman who doesn't know how to drive? That is exactly what will happen if you choose a peer-provider other than LiveScan USA.

The Advantages of LiveScan USA (over our "competition")

Other peer-providers have lowered their prices to compete with us, some even offer volume discounts - but the truth is they just want your money BY SELLING YOU THEIR EQUIPMENT. Once you paid for their equipment what do they care if you succeed or fail? Do they care if you are processing 10 people a month or 100? Absolutely not! - They sold you on a bill of goods. They can't compete with the experience or the service we provide.

With LiveScan USA  - WE ONLY GET PAID IF YOU MAKE MONEY! Having ran a livescan site with record numbers of 800 people PER MONTH, we bring experience to the table. This is how we train you, and how we support you. Having been where you are - and having worked with EVERY device manufacturer certified for your area - we KNOW what they won't tell you.

Our success is tied to YOUR success!

Here is what you get from ONLY LiveScan USA:

  • 24 hour technical support
  • Additional training other than the manufacturers training
  • Training in California-Specific Applicant procedures
  • Referrals from our call-center
  • Referrals from our website, including access to an online Appointment Manager
  • Access to other Livescan facilities
  • Marketing Workshop (to get an edge over your competition)
  • Additional business from our state-wide clients
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And of course the one thing that no one can do unless they have run a livescan facility:

ONLY Affiliates of LiveScan USA can process FBI-ONLY electronic submissions through our exclusive contract. Industries that DO NOT go through the CALDOJ  for processing can ONLY go to facilities on our affiliate network. We won't allow facilities on other peer-provider networks to use our FBI gateway - this is another advantage why you would profit more from working with LiveScan US

Here is the LiveScan California GUARANTEE - LiveScan California will match any competitor's price for service, just provide written proof. To match the price LiveScan California is willing to lower its level of service and provide you EXACTLY what you would be getting from our competition. This has been known as our new Associate Program since 2008.

  • Our success is tied to Your Success!

    Contact us and speak with someone today.

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  1. What are some of my responsibilities?Applicant agencies must not divulge or share criminal record history information, including responses that no criminal record history exists unless expressly authorized. Information received must be kept in a secure and confidential file with access restricted to a designated Records Custodian and/or person responsible for confirming the character and fitness of an applicant.

    Release of information to unauthorized individuals can result in civil fines and criminal penalties under California Penal Code sections 11142 and 11143. Applicant agencies must destroy criminal history record information once the organization's business need is fulfilled.

  2. What do I do if:
    a. After the initial background check, I decided not to hire the individual; or
    b. The employee recently separated from my agency; or
    c. The individual is no longer licensed or eligible to renew his/her license?
    If your Agency currently receives Subsequent Arrest Notifications, you are required to notify DOJ when your employment or licensing relationship with the individual has concluded. Upon receipt, we will update our records so you will no longer receive Subsequent Arrest Notifications for that individual.
  3. How do I inform DOJ if my agency has changed names or changed address, etc?Anytime your agency moves, changes names or contact information, you should notify the DOJ by submitting the Applicant Submitting Agency Request to Change, pdf. This ensures the DOJ has the most current information by which to contact you.
  4. What do I do if I forgot to request an FBI check for my applicant or if I made other mistakes on the Live Scan form?You will have to send the applicant to be fingerprinted again – as if it was the initial transaction. All fees will be charged and have to be remitted the second time.
  5. What if I filled out the Live Scan form correctly, but the Live Scan operator transposed numbers, or left information off the submission?Unfortunately, with the volume of fingerprint transactions submitted, the DOJ cannot correct most errors. In most cases, you will have to send the applicant to be fingerprinted again – as if it was the initial transaction. All fees will be charged again. The Live Scan operator should not charge a rolling fee the second time, if the mistake was his/hers. Also, you may be able to work out a compromise on paying the processing fees with the Live Scan operator.

    If you continually have problems with the accuracy of information from specific Live Scan sites, please contact DOJ’s Client Services Program at 916-227-3332 during regular business hours. You may also want to discourage your applicants from using those sites.

  6. What do I do if I received my California response, but the FBI rejected the applicant submission due to poor quality fingerprints?The Federal Bureau of Investigation (FBI) may reject fingerprints even if the images were accepted by the DOJ. If this happens, the applicant will need to be reprinted using the original ATI (OATI) submission number. If rejected because of poor quality by the FBI on the second attempt, the applicant agency must request an FBI name check. To do so, please complete and submit the FBI Name Check Request, pdf.

    NOTE: Both rejections must be for the same applicant type and applicant title. The name check must be received by DOJ within 75 days of the second rejection notice.

  7. What do I do if my monthly billing statement is incorrect?If you find a discrepancy on your billing detail, you may request a credit using the following form and the DOJ will research your request.
    BCII 9006 - Live Scan Credit Request Form, pdf.

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